Bereavement

We understand that dealing with the practical arrangements after someone has died can be difficult. We will do everything we can to make the process as straightforward as possible.

Report a Death Quickly and Securely

We've partnered with NotifyNOW, a service of Phillips & Cohen Associates, Ltd., so you can easily report the passing of an account holder online, without having to speak to someone.

NotifyNOW allows you to provide the relevant information online, at your own pace. You can also use the service to notify a number of other participating organisations, reducing the need to contact each one separately.

Information Needed

  • Your name.
  • Your phone number.
  • Your address.
  • The account holder’s name, address, date of birth and date of death.
  • Contact details for the solicitor administering the estate (if you have one).

Notify us using NotifyNOW

You will be taken to NotifyNOW, a secure service operated outside the My Community Bank website. There is no charge to use NotifyNOW.

Contact us directly

NotifyNOW is the quickest and easiest way to tell us about a death. However, you can still contact us directly if you would prefer not to use the online service.

By email

Email: MCBLegalcompliance@mycommunitybank.co.uk

Please include:

  • your name and contact details;
  • the account holder’s full name, date of birth and address;
  • the date of death;
  • a copy of the death certificate; and
  • the contact details of the solicitor or personal representative dealing with the estate, where applicable.

By post

Write to:

Bereavement Team
My Community Bank
30 Churchill Place
Canary Wharf
London
E14 5RE

Please include the information listed above.

What happens next?

Once we receive the notification and the required information, our team will review the account and contact you to explain what happens next.

Please do not send passwords, security information, PINs or other online banking credentials.

Bereavement support and useful resources

Losing someone can be extremely difficult. The following organisations provide free information, practical guidance and emotional support.

Name Description Website Helpline
Age UK Age UK provides practical information about what to do when someone dies, dealing with an estate and accessing further support. ageuk.org.uk 0800 678 1602
Bereavement Advice Centre The Bereavement Advice Centre provides practical information and guidance about the steps that may need to be taken following a death. bereavementadvice.org 0800 634 9494
Citizens Advice Citizens Advice provides free and impartial guidance on registering a death, arranging a funeral and dealing with the financial affairs of someone who has died. citizensadvice.org.uk 0800 144 8848
Cruse Bereavement Support Cruse provides information and emotional support to people experiencing bereavement. cruse.org.uk 0808 808 1677
GOV.UK GOV.UK provides a step-by-step guide covering registration of a death, the Tell Us Once service, funeral arrangements and bereavement benefits. gov.uk/after-a-death
MoneyHelper MoneyHelper provides free and impartial guidance about financial matters following a death, including dealing with bills, debts, benefits and the deceased person’s financial affairs. moneyhelper.org.uk
Samaritans Samaritans provides confidential emotional support at any time of the day or night. samaritans.org 116 123